A management consultant identifies and solves complex business, organisational and operational problems, and defines and improves processes. Naturally, navigating the health crisis, social unrest, and widespread uncertainty created as a result of the events over the course of the year has proved challenging for businesses. Here, staying on top is not as easy as shutting down operations or facilitating WFH arrangements—a business needs to think of its short- and long-term goals, its stakeholders, and its future in the shadowy outlands of the “new normal”. |